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Support

One person answers every message, usually within a day. Here is what to include, and what you can fix yourself without waiting.

Last updated 2 September 2026

01

Contact

Email support@recurno.com for anything: questions, bugs, billing, or feedback. Replies come from a person, not a queue.

For a bug, say which device or browser you use, what you expected, and what happened instead. A screenshot helps more than a long description.

02

Billing

Pro is billed through Stripe. Open Settings and choose Manage subscription to update your card, download invoices or cancel. Cancelling stops the next renewal; you keep Pro until the end of the period you already paid for.

The first Pro subscription on an account starts with a 7-day free trial. Cancel before it ends and nothing is charged.

03

Your data

Everything you enter can be exported from Settings as CSV, PDF (Pro) or a full JSON backup. We never sell data and there are no ads.

04

Deleting your account

Settings, Danger zone, Delete account. This cancels any Pro subscription first, then removes your subscriptions, household, categories and the account itself immediately. It works the same in the iOS app, under Settings.

05

The iOS app

The iOS app signs in with the same account as the web app and shows the same data. Pro bought on the web unlocks the app as well. If something looks different between the two, email us with both screenshots.

Questions about this document? support@recurno.com